Privacy Policy
Last updated: 12/10/2025
Welcome to Tryvalo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
Personal Information
We collect the following personal information:
- Name and email address
- Account credentials (encrypted passwords)
- Payment information (see Payment Information section below)
- Profile information you choose to provide
Payment Information
We process payments through our Merchant of Record (e.g., Creem) or other secure, PCI DSS–compliant payment providers. Your payment details are transmitted securely and are not stored on our servers.
Usage Information
We automatically collect certain information when you use our service:
- Log data (IP address, browser type, pages visited)
- Device information
- Usage patterns and preferences
- Cookies and similar tracking technologies
Analytics
We use analytics tools such as Google Analytics and Microsoft Clarity to better understand usage patterns. These analytics data are aggregated and do not identify individual users.
We use your information to:
- Provide, maintain, and improve our service
- Process your order, license, and billing
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
- Send you marketing communications (with your consent)
We may share your information with:
- Service Providers: Third-party companies that help us operate our service (e.g., our Merchant of Record such as Creem, hosting providers, analytics services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure payment processing through our Merchant of Record (PCI DSS–compliant)
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Export your data
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@tryvalo.com
We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@tryvalo.com
- Contact form: /contact